HicretYolu logoHicretYoluFor Umrah groups
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A day in the seasonBuilding blocksPackagesWith KolayturQuestionsMy bookingLog in
The WhatsApp hub for Umrah groups

Your pilgrims stay in WhatsApp. Order in the panel.

Fewer calls, better reviews. Sign-ups, instalments, documents and announcements in one panel. The message to your pilgrims is ready in one click; you send it from your own WhatsApp. Complements Kolaytur, replaces nothing.

Your Umrah group under control. Sign-ups, payment tracking and updates run through WhatsApp. Your pilgrims need no app; only you use the panel. Free start for small groups.

  • 1Your pilgrims stay in WhatsApp. No app, no password.
  • 2You run everything from one panel. Who signed up, who paid, whose document is missing.
  • 3Kaswa answers the rest. Day and night, 24/7.
Let's start with one package →Set up my group together →

Not an agency but a tour leader? Are you an agency?

We are in the pilot phase. We are building the WhatsApp side together with the first groups and say openly what is still missing.

Sample screen · demo data
G2February Umrah · Group 2You, Fatma, Hüseyin, Emine and 37 others
Today
FatmaWhen was the second instalment due again?09:12
Ready-made message from the panelSelamün aleyküm, dear pilgrims. The 2nd instalment is due on 15 November. To see your remaining balance and upload your receipt: hicretyolu.com.tr/r/K2-7fq09:14 ✓✓
HüseyinAleykümselam, uploaded it. Allah razı olsun.09:31
EmineOpened the link, I can see my balance. Thank you!10:05
Type a message
Panel · Group 2Payment reminder

12 people have an open instalment. The message is ready; WhatsApp opens, you pick the group and send.

Open in WhatsApp
one click, ready
Kaswa, the HicretYolu camel mascot
A pilgrim has a question at night?They ask me on the linked page and I answer 24/7. What I don't know, I note down for you.
Going on Umrah? The current packages are here.See packages →
Tailored to you

Which door are you coming through?

For agencies

Fewer calls, better reviews.

Your pilgrims get every update where they are used to it: on WhatsApp. The panel prepares the message, you send it from your own number. Complements Kolaytur, replaces nothing.

Fewer callsInstalment date, missing document, hotel info: the same message for everyone, ready in one click. No more answering the same question forty times.
Calmer pilgrimsPilgrims who know in advance what happens when worry less. Less uncertainty means fewer complaints.
Kolaytur stays where it isPassports, visas and official notifications stay in Kolaytur. HicretYolu takes over communication with pilgrims and the daily overview.

Your brand and your number stay yours; pilgrims recognise you.

Let's start with one package →
For tour leaders · community, association, hoca

Your Umrah group under control.

Sign-ups, payments and updates via WhatsApp. Your pilgrims need no app; you see the list, instalments and passports in one panel.

No appYour pilgrims stay in the WhatsApp group. When needed they open a link; no password.
Who paid, what's missingSign-ups, instalments and documents in one list. The reminder is ready in one click, you send it.
Free start for small groupsWe set up your first group together in 30 minutes. You tell us what is missing.

You look after your pilgrims; the panel keeps the lists.

Set up my group together →
Sound familiar?

A day in the season

WhatsApp stays. What changes is that the chaos moves into the panel.

Sample scenario · not data from a real group
When WhatsApp is a mess…
…WhatsApp + panel

Morning · Sign-up

60 new messages in the group overnight. Somewhere in between: “I'm coming too, and my wife.” The name is on no list.
07:00

Morning · Sign-up

The sign-up link is pinned in the group. Everyone fills in the form; name, phone and room preference are ready in the panel.

Documents

Passport photos in the chat: half of them blurry, three never arrived. Finding out who is missing takes half an hour.
10:00

Documents

The pilgrim uploads their passport on their own page, stored encrypted. The panel shows what is missing; the “document missing” message is ready in one click.

Payment

Instalment day. You write “how is your payment going?” to forty people one by one; the replies get mixed up.
13:00

Payment

Remaining balances are in the panel. The reminder is a message ready in one click; you send it from your own WhatsApp. The receipt goes to the pilgrim's page.

Change

The hotel changed. You posted it in the group; the message scrolled away, five people called anyway.
15:00

Change

The announcement is written once in the panel: it shows on the pilgrim's page and as a browser notification; the same text is ready for the WhatsApp group.

Rooms

The room list in Excel, third version: room_list_FINAL_final2.xlsx. Nobody is sure which one is current.
19:00

Rooms

Room allocation lives inside the booking. One list; the office and the guide see the same allocation.

Night

Three more messages before bed: “What time is the transfer?” Not answering is rude, answering means the night never ends.
22:00

Night

The pilgrim asks Kaswa on the linked page; Kaswa answers with your package info and notes for you what she doesn't know. Your phone stays quiet.

Times and numbers are chosen for illustration. But anyone who has taken a group to Umrah knows at least one of these scenes.

10 pm?At that hour I take the questions, you get some rest.
Pilgrims in WhatsApp, you in the panel

Seven building blocks

Seven jobs that carry an Umrah group from sign-up to return. We say openly which ones are in the panel today and which arrive during the pilot season.

in the panel works today · coming in the pilot season being built with the first groups

In the WhatsApp groupIf you want to join the February Umrah, please sign up here: hicretyolu.com.tr/k/subat-208:02 ✓✓
→
February Umrah · Sign-upFull namePhone (WhatsApp)Room preference: quadSend my sign-up
everyone lands in the panel
01 · Sign-up link

One link, every sign-up in one list

You drop the link into the WhatsApp group; prospective pilgrims fill in the form on their phone. Name, phone and room preference sit in the panel and don't get lost.

  • No app, no password – if a login is needed, a link sent by email is enough (valid for 15 minutes)
  • Booking and sign-up steps are ready in the panel

in the panel booking and sign-upcoming in the pilot season group link without a payment step

Booking list: travellers, payment status, processing step and missing documents
who is missing, at a glance
02 · Passport & photo

Passports no longer get lost in the chat

The pilgrim uploads their document on their own page. Documents are stored encrypted (AES-GCM); you check them. Missing or unreadable documents go back with a reason.

Message ready in one clickSelamün aleyküm Mr Ahmet, your passport photo is not readable. You can upload a new one here: hicretyolu.com.tr/b/…

The panel prepares the message; you send it from your own WhatsApp.

in the panel encrypted upload and document checkcoming in the pilot season upload link without login

Booking detail: total, paid and remaining amount, workflow steps
remaining balance, always current
03 · Instalments & reminders

Fewer “how is my payment?” questions

Deposit, interim payments, remaining balance and refunds sit in the booking. The pilgrim uploads the receipt on their page; who confirmed what and when is on record.

Message ready in one clickSelamün aleyküm Mrs Fatma, your 2nd instalment is due on 15 November. Remaining balance and receipt upload: hicretyolu.com.tr/r/…

To one pilgrim or to everyone with an open instalment. Sending stays in your hands, from your own WhatsApp.

in the panel deposit, partial payment, remaining balancecoming in the pilot season instalment plan with due dates and overdue list

Group announcementFebruary Umrah · Group 2 · 41 people
Dear pilgrims, our hotel in Mecca has changed. The new hotel is 450 metres from the Haram; your room allocation stays the same. Details on your page.
TürkçeDeutsch
Publish to the grouppilgrim page + browser notification
Open for the WhatsApp groupready text, you send it
write once, reach everyone
04 · Group announcement

Hotel changed? Everyone hears it at once.

You write the announcement once in the panel. It appears on the pilgrim's page and as a browser notification; the same text is ready for your WhatsApp group in one click.

  • Group messages with read receipts
  • What the pilgrim was told, and when, stays on record

If someone says “I never heard about it”, you can show when it was written.

in the panel group announcement and web notification

05 · Preparation list

What to pack, what to do?

Ihram, medication, vaccination, luggage: a checklist per package. The pilgrim ticks things off on their page, you see who is ready.

  • ✓Passport (valid for 6 months)
  • ✓Ihram and sandals
  • Meningitis vaccination card

in the panel preparation articlescoming in the pilot season ticking off per pilgrim

06 · Room & bus list

The lists leave Excel

Room allocation lives in the booking; the office and the guide see the same allocation. Lists for the hotel and the driver come from the panel.

in the panel room allocationcoming in the pilot season room list as PDF, bus list

07 · Turkish & German

Easy for groups from Germany too

The panel comes in Turkish, German and English. For groups travelling from Germany, both you and your pilgrims read in your own language.

TRDEEN

in the panel interface TR / DE / ENcoming in the pilot season ready messages in German

…and what the panel already has

What quietly runs in the background

Kaswa assistantAnswers pilgrim questions 24/7; hands over what she can't answer, and interested people, to you.
Password-free loginLogin via a link sent by email, valid for 15 minutes. Status check with the PNR, no login.
Packages & costingSINGLE to QUAD prices from your costs; as the allotment drops, so does the number in the shop window.
Hotel catalogueHotels in Mecca and Medina, stars and distance to the Haram; entered once, the same everywhere.
Guide panelAttendance, Rawdah time slot, vouchers, room allocation, daily programme.
Audit logEvery action recorded and unchangeable, CSV in one click.
KVKK dataEach agency has its own database schema; export and deletion per pilgrim.
Your brandYour own logo, your own subdomain. Roles: admin, staff, guide.
From Kaswa's notebook

What do your pilgrims ask most?

Your pilgrims stay in WhatsApp; the question that pops up at night, they ask Kaswa on the linked page. Every question leaves a trace: which one went unanswered, which answer was marked “not helpful”, who is waiting for your reply. At a glance in the panel.

Kaswa · last 90 days

Sample agency · school holidays + Ramadan

in the panel in the panel today · coming in the pilot season planned view

Sample reportdemo data
1,240conversations live
3,180questions answered live
41%asked outside office hours coming
46requests from the chat live

Unanswered and problematic questions in the panel

Similar questions are grouped; you see how often they were asked and how many people marked the answer “not helpful”. The “Add to knowledge base” button is coming in the pilot season

QuestionAsked“Not helpful”coming
Can I take Zamzam water on the flight home?last asked: yesterday 23:48384+ Add to knowledge base
Is there a shuttle from the hotel to the Haram in Mecca?last asked: yesterday 21:12312+ Add to knowledge base
Can a wheelchair be arranged for my mother?last asked: 2 days ago 00:31243+ Add to knowledge base
Who will be our group guide?last asked: 3 days ago 22:05191+ Add to knowledge base

38 people asked the same thing. So it belongs in your info.

Requests from the chat in the panel

Stored only with the pilgrim's explicit KVKK consent. Status: New, Called, Closed.

  • AKA*** K.Ramadan, 4 people, family · 23:52New
  • MYM*** Y.School holidays, 2 people, parents · 01:17New
  • HTH*** T.Company group, ~30 people · 10:04Called
  • SDS*** D.October, 3 people · 22:36Closed

Daily quality signal in the panel

Every day: questions asked, answered and left open · last 14 days

answeredopenOpen rate: 6%

Questions by topic coming in the pilot season

Share of all questions, %

  • Payment & instalments22
  • Documents & visa18
  • Hotel & distance to Haram15
  • Programme & dates14
  • Ihram & worship12
  • Flight & luggage10
  • Other9

If payment questions are at the top, send the reminder a week earlier.

At what time do the questions come in? coming in the pilot season

Day of week × hour (Turkey time), dark = many questions

000102030405060708091011121314151617181920212223MonTueWedThuFriSatSun
few many
Busiest hour: 22:00–23:00While the office is closed: 41%

Nobody would have heard these questions at night. Kaswa did.

Sample report · demo data: all numbers and names are examples and belong to no real agency. Kaswa conversations are kept for 90 days, then deleted; requests stay in the agency's panel. Topic breakdown, hour map, “Add to knowledge base” and the end-of-season report are coming in the pilot season.

Kaswa takes notes:A question I can't answer doesn't disappear; I list it for you. You see where information is missing.
See it with your own group →
Side by side

Not instead of Kolaytur, but alongside it.

Kolaytur (Intersan Yazılım) stays for passports, visas and official notifications. The pilgrim communication and daily overview that is scattered across Excel and WhatsApp today is taken over by HicretYolu.

Tour leaders often manage with Excel and WhatsApp. Official steps stay with your agency (for example in Kolaytur); communication with pilgrims and tracking run in HicretYolu.

You don't give up Kolaytur, you complement it.

Comparison of Excel + WhatsApp, Kolaytur and HicretYolu
TaskExcel + WhatsApptoday's setupKolayturIntersan YazılımHicretYoluWhatsApp hub + panel
Rolestopgapofficial notificationspilgrim communication + daily tracking
WhatsApp communication with pilgrimsreminders, announcements, missing documentspartlymanual, one by one–✓message ready in one click
Official data transferDiyanet / MOFA–✓–stays in Kolaytur
Passport reader–✓–
Booking workflow6 steps, document status, room allocationpartlypartly✓
Payment trackingdeposit, partial payment, balance, refundpartlypartly✓
SINGLE to QUAD prices from costspartlypartly✓
Live allotment + shop window–partly✓
Hotel cataloguestars, distance to the Harampartlypartly✓
Guide panelattendance, Rawdah, vouchers––✓
Pilgrim self-servicelogin without an app, status via PNR––✓
24/7 question-and-answer assistant––✓
Unchangeable audit logCSV export–partly✓

They work together. Official notifications from Kolaytur; pilgrim communication and daily work from HicretYolu. WhatsApp stays, the scattered records end.

The Kolaytur column is a general assessment based on public product information; it may differ depending on your version. Kolaytur is a product of Intersan Yazılım and is not affiliated with HicretYolu.

While the tea is poured

The questions on your mind

What we hear most often from agencies and tour leaders. Our answers are written out openly.

HicretYolu teamwe usually reply the same day
Sample conversation

YOUMost of our pilgrims are elderly. They won't download an app or remember a password.

HicretYoluThat is exactly why: your pilgrims stay in WhatsApp, only you use the panel. If they need to open a link, there is no password; a link sent by email is enough (valid for 15 minutes).

They can also check their status without logging in, using the PNR. A son, daughter or grandchild can help.

YOUWe already have Kolaytur.

HicretYoluKeep it. Kolaytur is a product of Intersan Yazılım and handles passports, visas and official notifications. HicretYolu handles communication with pilgrims. The two work together.

YOUBut we have our own app.

HicretYoluDo your pilgrims really use it? If not, WhatsApp reaches them where they already are. The panel behind it is yours: your logo and brand stay yours.

YOUDoes the system send the messages?

HicretYoluDeliberately not, for now. The panel prepares the message: to whom, which text, which link. You open it with one click in your own WhatsApp and send it. The number is yours, and the pilgrims recognise you.

Automatic sending via the official WhatsApp Business platform is the next step. We want to build it before we promise it.

YOUWhere is our data stored? Can anyone else see our pilgrims?

HicretYoluEach agency has its own separate database schema. Personal documents are encrypted with AES-GCM; KVKK-compliant export and deletion per pilgrim. We are not a tour operator; licences and documents stay with you.

YOUSo what does it cost?

HicretYoluWe start free for small groups. For large groups and agencies, we agree on a fair price together once you see it saves you time.

YOUSounds good. Let's talk later.

HicretYoluLet's set up your next group together in 30 minutes, free of charge. Which day suits you?

Your question isn't here?Ask me; I don't guess what I don't know, I note it for the team.
Good to know
10.06.2025

Since this date, the Umrah visa is only issued with a hotel booking confirmed via Nusuk Masar. Correct hotel details in one place are now part of the visa process.

Source: Saudi Gazette1
50% · 30 days

Half of the tour price per pilgrim is held as a guarantee. It is returned only if no complaint is received within 30 days after the trip.

Source: Decision on Hajj and Umrah travel, art. 153Calculate your own guarantee ↓
700+

complaints under “Umre” on Şikayetvar. Common topics: the promised hotel was changed, wrong distance to the Kaaba, agency unreachable, delayed refund, missing ziyarat programme.

Source: sikayetvar.com/turizm/umre2

Most of these issues don't come from bad intent but from scattered information. An announcement that reaches everyone at once, one booking page, a hotel catalogue and an unchangeable record address exactly these points.

Try it yourself before the demo

Try it in one minute.

Two small calculators. No sign-up, no login; your numbers never leave your browser.

Work out the price per person for your group by room type. No sign-up, no login; your numbers never leave your browser.

Calculator 1

Your package price by room type

Hotel per room, flight per person, meals per night. The price per person for SINGLE, DOUBLE, TRIPLE and QUAD follows automatically.

Sample values · enter your own numbers
Hotel price changed?Change the number and the table updates at once.

Cost items

In dollars. The number of nights is in the hotel row.

Per person
Hotel · room/night
Per person per night
Your share

Room cost is divided by occupancy: SINGLE ÷1, DOUBLE ÷2, TRIPLE ÷3, QUAD ÷4. All other items are the same for everyone. Profit is calculated on cost (excluding the service fee).

SINGLE
$5,797.18
sale per person
DOUBLE
$3,879.68
sale per person
TRIPLE
$3,240.51
sale per person
QUAD
$2,920.93
sale per person
calculated, not guessed

Costing table

12 nights · per person

Swipe the table sideways →

Cost typeSINGLEDOUBLETRIPLEQUAD
Flight$680.00$680.00$680.00$680.00
Transfer$210.00$210.00$210.00$210.00
Hotel$3,250.00$1,625.00$1,083.33$812.50
Meals$336.00$336.00$336.00$336.00
Visa$95.00$95.00$95.00$95.00
Guide$130.00$130.00$130.00$130.00
Cost (per person)$4,701.00$3,076.00$2,534.33$2,263.50
Service fee$250.00$250.00$250.00$250.00
Profit$846.18$553.68$456.18$407.43
Sale (per person)$5,797.18$3,879.68$3,240.51$2,920.93
The panel keeps the same calculation on the Costings screen: item by item, next to your package. When a hotel price changes, the table recalculates.
Calculator 2 · for agencies

How long is your guarantee tied up?

Half of the tour price per pilgrim is held as a guarantee. It is returned only once 30 days after the return pass without a complaint.3 Over a season, that is a serious amount sitting outside your cash flow.

Sample values · for information only

Your season

A rough estimate is enough.

Formula: guarantee = 50% × average package price × pilgrims. Because groups return on different dates, the amount tied up at the same time can be lower than the season total.

Result
Guarantee for one group
$58,000.00
50% × $2,900.00 × 40 pilgrims
Total over the season
$174,000.00
3 groups · 120 pilgrims

One group's guarantee is tied up for at least:

Trip · 13 days
30-day complaint period
Refund
Departureday 1
Returnday 13
Refund if no complaintafter day 43

≈ 43 days tied up; processing the refund and the time you paid the guarantee in advance come on top.

Source: Decision on Hajj and Umrah travel, Art. 153 (half of the tour price per pilgrim; refunded if no complaint is received within 30 days after the trip).

What do you have in hand if a complaint comes in those 30 days?

The promised hotelWhich hotel, at what distance to the Haram, was written into the package, and whether it changed later.Hotel catalogue · Package
Payments and receiptsDeposit, instalments, remaining balance; who confirmed what and when.Booking
What the pilgrim was toldGroup messages with read receipts, document feedback with reasons.Guide panel · Booking
Tamper-proof logEvery action with date and person; exported as CSV in one click.Audit log
For information only, not legal advice. Records do not make a complaint go away; they help you show what was done and when. For current guarantee rules, ask TÜRSAB and your legal adviser.

Want to see the same calculation with your own package? In a 30-minute call we set up the costing in the panel together; the registration link and the first reminder are ready in the same call.

Book a call →
No big promises, one small step

Let's start with one package.
Decide afterwards.

Let's set up your next group
together.

We are not asking you to move your whole agency overnight. Try it with one package, one group; your pilgrims stay in WhatsApp, you see the panel.

30 minutes, free. We prepare the sign-up link, instalments and the first announcement for your group together. You tell us honestly what is missing.

  1. 1A 30-minute callWe set up your group or package in the panel together: sign-up link, instalments, first announcement.
  2. 2Try it in WhatsAppShare the link in the group; prepare the first reminder in the panel and send it from your own WhatsApp.
  3. 3Decide togetherWhether to continue, we decide together afterwards. Feedback from the first groups goes straight into the product.

How does agency registration work?

Application→Review→Approval & panel access
Promise, only 30 minutes.

Let's arrange a call

No form to fill in. Kaswa answers your questions, gets to know you briefly and picks a day for your call with our team.

  • 💬Ask what's on your mind: Kolaytur, pilgrims, data…
  • 📋Describe your group and your needs in a minute
  • 📅Monday to Friday, 14:00 to 18:00: pick a time that suits you

Our team confirms the time with you. Your details are only used to get back to you, in line with KVKK.

HicretYolu logoHicretYoluHuzura giden yol

Not a tour operator, but software. WhatsApp hub and web panel for Umrah agencies and tour leaders: pilgrims stay in WhatsApp, the organiser runs everything from one panel. Designed to work within the Diyanet and TÜRSAB framework and in line with KVKK; licences and documents stay with the agency.

Kolaytur is a product of Intersan Yazılım; HicretYolu is used together with it, alongside it. WhatsApp is a trademark of Meta Platforms, Inc. and is not affiliated with HicretYolu. Messages are sent from the organiser's own WhatsApp account.

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Sources

  1. Saudi Gazette: since 10 June 2025, the Umrah visa requires a hotel booking confirmed via Nusuk Masar.
  2. Şikayetvar, “Umre” category: sikayetvar.com/turizm/umre (700+ complaints; topics summarised from the category content).
  3. Decision on Hajj and Umrah travel, art. 15: guarantee of half the tour price per pilgrim; returned if no complaint is received within 30 days after the trip.

Screenshots were made with demo data. WhatsApp and panel illustrations, the “A day in the season” section, the Kaswa report and the chat examples are illustrative; names and numbers are examples. Photos are illustrative.

© 2026 HicretYoluPilot phase · Developed with the first groups
Your packages in the showcase

This is how a pilgrim sees your package.

You enter the package once in the panel: dates, hotels, room prices, programme, gifts, guide. It is published under your name on hicretyolu.com.tr; the pilgrim reads the details and books in 4 steps. The booking lands in your panel at the same moment.

See all packages →
live · hicretyolu.com.trHY TurizmSömestir Umre — Beraat Kandili - 3 Gün Ramazan MedineJan 21, 2027 → Feb 10, 2027 · 20 days · 30 peopleper person, from$1,840.0028 seats available